Shipping policy

Last updated: October 22, 2026

PILLOVEN ships to customers in Canada only, including all provinces and territories. All prices are shown in Canadian dollars (CAD).

Delivery Time

Orders are delivered in 6–9 business days from the date you place your order. Every order is fully tracked, and we email you a tracking number as soon as your order is on its way. Deliveries to remote and northern areas may take a little longer.

Business days are Monday to Friday, excluding statutory holidays. Delivery times are estimates and can occasionally be affected by carrier delays, severe weather or peak seasons.

Shipping Rates

Orders under CA$94: CA$7.99
Orders of CA$94 or more: FREE shipping

Taxes, Customs and Duties

Applicable sales taxes (GST, HST, PST or QST, depending on your province or territory) are calculated and shown at checkout before you pay.

[SHIPS FROM / DUTIES INCLUDED? – KADER TO CONFIRM]

Tracking Your Order

Track your package anytime on our Track My Order page using your order number or tracking number.

Address Accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address before your order ships. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping.

Lost or Delayed Packages

If your tracking hasn't updated for 7 days, or your order hasn't arrived within 9 business days, contact us. We'll contact the carrier to investigate, and if the package is confirmed lost, we'll send a replacement or issue a full refund.